Frequently Asked Questions

Do you really deliver only roses?

Although we do specialize in superb quality roses and are famous for our boxed flowers presentation, we also stock a large variety of other flowers, such as gerberas, lilies, tulips (seasonal), irises, orchids and many, many more! You can also order an exclusive assortment of Lindt chocolates, exquisite champagne and wine, adorable teddy bears - to name just a few of the extra gifts we offer. Our creative team of floral designers can arrange any gift to meet your specifications and suit any occasion..

How can I buy a gift voucher?

1. Click Here to go to Roses Only Gift Certificate page
3. Select Certificate value;
4. Select Delivery method;
5. Follow the prompts to finish your order.

You may send the gift certificate to yourself or directly to the recipient and can do so by either email, standard post or express post.

What is your gift reminder service?

As a Roses Only member, you will never forget an important occasion again with our personal gift reminder service. You must be a member to access our free reminder service, so if not already a member, join now! Once you have signed in, simply follow these quick and easy steps:

1. Sign in under our Member Login section;
2. Click on our Reminder Service;
3. Click on Add Reminder;
4. Select a Title for your reminder, any message to yourself, the date on which you would like to receive the reminder and the date of your occasion you wish to be reminded of;
5. Click Submit; and
6. Click Add Reminder if you wish to continue adding more dates to remember.

What if the recipient is not home upon delivery?

Should the recipient not be home when your delivery is made, the following may occur (practice varies slightly between States):

The flowers will be left at the recipients front or back door, if:
a) Requested to do so by the sender; or
b) If our experienced couriers deem it safe to do so

or

A calling card will be left on recipient's door or in their letterbox asking them to call the florist and arrange a convenient time for re-delivery (charges may occur for re-delivery).

What happens if I supply the wrong address?

Please be especially careful when providing delivery details. The more information you can provide the better! If an incorrect address has been supplied, a redirection or redelivery fee of up to $15AUD will be apply and the time of delivery to the correct address will be dependent on the time of day we receive the correct information.

What if I want to cancel my order?

Should you need to cancel your order, money will be refunded less a $15 administrative fee, ONLY IF notice is received by Roses Only 24 hours prior to the scheduled delivery date. Cancellations received with less than 24 hours notice will be charged at 50% of the total order value. We are unable to cancel orders that are already prepared and are with our courier for delivery.

Can I make changes to my order?

Changes can be made to your order but conditions do apply. Please notify us immediately should you have to make any changes to your order. A fee of $15AUS will apply should you wish to redirect your order to a different address. Be advised that successful redirection for same day delivery will be dependent on the time of day your change has been made. Regretfully, once delivery has been made at the original address provided, we cannot resend to a new address. Once your order is en route for delivery, changes to any card message may not be made.

Phone: (02) 8346 9333
International: +61 2 8346 9333
Email: Contact us

What if my credit card is declined?

Please assist us in the ordering process by ensuring that all fields are filled in correctly and that you have double-checked both your credit card number and the expiry date. You will be notified online immediately if the transaction was succesful or not. If for some reason your credit card transaction was declined online, and you have already contacted your bank to resolve the problem, you still have option to send your order to our Online Service Staff and contact us later to clarify the issue.
Your declined order will be kept with the Call Centre staff for up to 48 hours and then cancelled, if we will not hear from you.

Are my details secure when ordering online?

Our site, www.rosesonly.com, is secured using a VeriSign Digital Certificate. This ensures that all information you send to us via the Internet will be encrypted. If any other user intercepts the communication they will only be able to view an encrypted form. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser supports the use of encrypted data transmissions.
You will know you are in a secure environment when ordering on www.rosesonly.com by the appearance of a security notice when you enter a secure page (depending on browser security settings. As well, a secure icon will appear on your browser. For example, on Microsoft Internet Explorer, it is a lock icon and for Netscape, it is a key icon. A secure site can also be identified by the site’s address. For example, when you go to our online order page, you will notice that the address starts with 'https://', while pages that are not secure are void of the ‘s’ 'http://'.
Digital Certificates, or technically referred to as ‘Secure Sockets Layer’ (SSL), are used internationally by all major e-commerce sites. The industry standard for encryption technology, SSL, is compatible with Internet Explorer, Netscape and most other browsers. For more information on SSL digital certificates please www.verisign.com or contact us via email.

How can I set up an account?

If you are thinking about purchasing our products and services frequently, we can make ordering easy and hassle free. To obtain an application for an account please call our Accounts Department on (02) 8346 9311. Please be advised that the process is not instantaneous and may take several days to complete.

Want to send something that isn’t here?

Why not call our friendly Sales Team? You can speak to one of our customer service representatives, Monday to Friday between 7:00am and 7:00pm and from 8.00 am to 5:00pm Saturdays (AEST). Call us on 1300 767 376 or from outside Australia, on
+61 2 8346 9333.

You can also contact us via email with any specific enquiries.

What is the currency of the prices shown?

All prices are shown in Australian Dollars (AUD). The exchange rate (as per the day of transaction) will be used to convert the amount to the currency used in your country of origin.

What happens if I change my mind?

Should you wish to change the delivery address or items you wish to send and your order HAS NOT already been expedited, we can change the delivery address for you. Delivery charges may apply to the new address to which you wish to send and delivery on the desired date will depend upon the time at which you notify us of the changes. If your order HAS been sent already, a fee of $15AUS will be charged to redirect your order and delivery for the desired date may depend on the time at which you make the changes.

Have my flowers been delivered?

In order to avoid disappointment, we are not able to provide an indication of approximate delivery time, as it may change over the course of the day when sent on our *free delivery service.

Are there any additional charges?

Additional charges may apply in certain instances. There may be a small delivery fee incurred should your time of delivery fall outside of our *free delivery service which is generally available to most businesses by 5:00pm or residential addresses by 7:00pm. This will depend on the time of day your order was placed. A Roses Only representative will contact you by both telephone and email for approval of any extra charges that may be incurred for your requested delivery time. Once your order has been sent, additional charges may apply should you wish to change the delivery address. Please contact us for more details.

What if I need to request a delivery time?

Roses Only offers a *free delivery service whereby we aim to deliver to most business address by 5pm and to residential addresses by 7:00pm(AEST). Our FREE delivery service does not guarantee any specific time requests. Should you wish for a specific timed delivery throughout the day (eg. 1:00pm), a small fee will apply to ensure your delivery requirements are met on time. Further delivery conditions may apply depending on both the time of day your order is placed and distance to your desired destination.

What is the deadline for placing an order?

MOST Australia-wide deliveries are guaranteed same day delivery if placed before 10:00am (AEST Monday-Saturday). We ensure that all deliveries reach business addresses (when both company names and contact numbers have been provided) by 5:00pm (AEST). Residential addresses will arrive at any time in the day up to 7:00pm. Deliveries are still accepted after 10:00am (AEST), however a private courier may be required. Conditions for delivery and additional courier fees may be applicable. For Gift Vouchers and Gift Boxes, orders must be placed by 12:00pm (AEST) the day prior to delivery. As a general courtesy, we advise that International orders be placed 24 - 48hrs in advance of your desired delivery date to avoid potential delivery problems.

Where do you deliver?

We can organize delivery for you almost “anywhere on Earth” (wherever there is a florist). Roses Only extends to over 100,000 outlets worldwide. There are a limited number of countries that are unable to grow roses and or some that may not import. However, this is not to say it is impossible to have roses delivered there - we can always try for you! Please feel free to call one of our friendly customer service representatives on 1300 767 376 or contact us via email for prices to the countries not listed online.

What methods of payment are acceptable?

For orders placed over the telephone and online, we accept all major credit cards: VISA, MasterCard, American Express & Diners Club. There is an additional and convenient option of paypal payment (for online Customers only). Should you wish to place your order over the telephone and do not have a credit card, we do accept Australian Postal Money Orders. Please post all money orders to Accounts Receivable at our Head Office location: Roses Only, 57- 59 Dunning Avenue, Rosebery NSW 2018, Australia. Be advised that payment must be received before your order may be processed. For in-store purchases, we also accept EFTPOS and cash payments.

How do I know if you received my order?

As soon as your order has been placed online, you will receive an automatic email confirmation of receipt of your order. Once your order has then been received by a member of our Internet sales team, the finer details of your order are carefully examined, so as to meet any special requirements you may have and conversely, to notify you if we cannot meet one of your requirements. Once your order has been successfully processed, you will receive a second email confirming payment and delivery details.

Do you deliver on the weekend (or public holidays)?

Yes, we do deliver on the weekend. However, our cut off time placing an order intended for weekend delivery is 10.30am (AEST) on Saturday. After this time, there may be delivery restrictions and additional charges may apply. Delivery on public holidays varies nationally and we advise that you confirm any queries for delivery on such days by calling one of our friendly customer service representatives on 1300 767 376 or contact us via email.

Click to see a list of Australian public holidays & important dates